What are your Customer Service opening hours?

Our Customer Service department is open Monday-Friday 9am - 5pm GMT. If you need to speak to our Customer Service team about an order or otherwise, please email you enquiries@hermosalondon.com.

What is your return policy?

If you are unsatisfied with your purchase, or if there is a fault, please email enquiries@hermosalondon.com with ‘RETURN: #ordernumber’ in the subject line to begin the return process, within 14 days of purchase.

For more information on our returns policy, click here.


What are you delivery options?

UK standard - £3.95

UK Premium - £6.95

Europe standard tracked - £15.00

EMEA / USA standard tracked - £20.00

To find out more about our delivery options, click here.


Can I clean my Hermosa London All Rounder/Midi bag?

Our range of All Rounder and Midi bags are machine washable on a delicate cool wash only. We recommend you do not use any detergent with the wash. The bags must be air dried only. 


Can I return or exchange my personalised Hermosa London All Rounder bag?

No. Personalised items cannot be returned/exchanged.


Where can my Hermosa London All Rounder bag be personalised?

The Hermosa London All Rounder bag can be personalised in one position only. This is in the middle of the front panel of the bag and this cannot be changed.


Are there any animal products used in the bags?

No, we are proud to say that the complete Hermosa London range is vegan friendly.