What are your Customer Service opening hours?

Our Customer Service department is open Monday-Friday 9am - 5pm GMT. If you need to speak to our Customer Service team about an order or otherwise, please email you enquiries@hermosalondon.com


Do your products have a warranty?

All Hermosa London products have a warranty period of 3 months from the date of purchase. During this time we will replace all items with a manufacturing defect, however, any orders outside the 3-month period (from date of purchase) will not be covered under warranty and we do request clear pictures in order to assist further.

If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team at enquiries@hermosalondon.com with clear pictures and a detailed description as well as your order details (order number and email address associated with the purchase). Please note our warranty does not cover general wear and tear.


What is your return policy?

If you are unsatisfied with your purchase, or if there is a fault, please email enquiries@hermosalondon.com with ‘RETURN: #ordernumber’ in the subject line to begin the return process, within 14 days of purchase.

Please note that personalised products are non-refundable.

For more information on our returns policy, click here


What are you delivery options?

UK Standard - £4.50

Europe standard tracked - £15.00

EMEA / USA standard tracked - £20.00

To find out more about our delivery options, click here.


Can I clean my Hermosa London All Rounder/Midi bag?

Our range of All Rounder and Midi bags are machine washable on a delicate cool wash only. We recommend you do not use any detergent with the wash. The bags must be air dried only. 


Can I return or exchange my personalised Hermosa London product?

No. Personalised items cannot be returned/exchanged.


Where can my Hermosa London product be personalised?

Our collection of personalised items can be personalised in one position only and cannot be changed.


What can my Hermosa London product be personalised with?

Our collection of personalised products can be personalised with initials only. There is a maximum of three letters on all bags other than our Messenger Bags, Mini Messenger Bags, Shirts, Caps and any Denim with shadow font range where the maximum is two. 


Are there any animal products used in the bags?

No, we are proud to say that the complete Hermosa London range is vegan friendly.